Terms & Conditions
These Terms and Conditions outline the agreement between Helen Driver, founder of The Rising Space (referred to as "the Practitioner"), and the person booking or participating in a session, programme, ceremony, class, workshop or event (referred to as "the Client").
By booking or participating in any service provided by The Rising Space, the Client confirms that they have read, understood and agree to these Terms and Conditions.
1. Payment and Refunds
Individual and Couples Sessions
Payment is required in full at the time of booking for individual and couples sessions, including coaching, EFT, mindset coaching, oracle card readings, ceremonial cacao experiences, sound baths and other private offerings.
Payments are non-refundable once a booking has been confirmed. Bookings may, however, be rescheduled in accordance with the Rescheduling Policy outlined below.
Coaching Programmes and Packages
Payment for coaching programmes and packages, including prepaid session bundles, is required in accordance with the agreed payment terms or payment plan.
Payments are non-refundable once a programme or package has commenced. Sessions within a programme or package may be rescheduled in accordance with the Rescheduling Policy.
Three-session packages are designed to support continuity and are typically scheduled weekly. Where appropriate, sessions may be spaced fortnightly by agreement with the Practitioner. All three sessions must be completed within six weeks of the first session unless otherwise agreed.
Private Group Ceremonies and Experiences
A non-refundable deposit of 50% is required to secure the date and time of a private group ceremony or experience.
The remaining balance must be paid no later than 48 hours before the scheduled date and time.
Failure to pay the remaining balance within this timeframe may result in the booking being released. The 50% deposit will remain non-refundable.
Where a private group booking needs to be rescheduled, this will be subject to the Rescheduling Policy and the availability of the Practitioner.
Public Classes, Workshops and Events
Payment is required in full at the time of booking unless otherwise stated.
Tickets are non-refundable once purchased. Where appropriate, a ticket may be transferred to another person, provided the Practitioner is informed in advance and the replacement participant completes any required health, safety or intake information.
Specific terms may apply to individual events and will be communicated at the time of booking.
If an event is cancelled by the Practitioner and a suitable alternative cannot be offered, a refund will be provided.
2. Rescheduling and Missed Bookings
The Practitioner understands that circumstances can change. If the Client needs to reschedule a booking, at least 48 hours' notice is required.
With at least 48 hours' notice, the booking may be moved to another mutually agreed date, subject to availability.
Bookings changed with less than 48 hours' notice, missed without notice, or where the Client arrives too late for the session to reasonably take place, will ordinarily be considered forfeited and cannot be refunded or rescheduled.
For private group bookings, the 50% deposit remains non-refundable.
Exceptions may be considered at the Practitioner's discretion in genuine emergencies or exceptional circumstances.
If the Practitioner needs to reschedule due to illness, emergency or unforeseen circumstances, an alternative date will be offered. If the Practitioner is unable to provide the service and a suitable alternative date cannot be agreed, an appropriate refund will be provided.
3. Nature and Scope of Services
The Rising Space offers a range of complementary wellbeing and personal development services, which may include coaching, mindset mentoring, EFT, somatic practices, meditation, breathwork, ceremonial cacao, sound baths, creative practices, oracle card readings and group experiences.
These services are intended to support personal reflection, wellbeing and self-development. They are not medical, psychiatric or psychological treatment and do not replace appropriate professional healthcare, counselling, psychotherapy or mental health support.
The Practitioner does not diagnose, treat, cure or guarantee outcomes for any physical or mental health condition.
The Client understands that experiences and outcomes will vary and that meaningful change cannot be guaranteed.
4. Health, Safety and Suitability
The Client is responsible for determining whether they are physically and emotionally able to participate in any session, ceremony, class or event.
The Client agrees to provide accurate and relevant information regarding their health, medication, injuries, allergies, sensitivities and any other circumstances that may affect their participation.
The Client must inform the Practitioner before attending if they have any condition, injury, allergy, sensitivity or medication use that may affect their ability to participate safely.
Depending on the nature of the service, the Practitioner may advise the Client to seek guidance from an appropriate healthcare professional before participating.
The Practitioner reserves the right to adapt, modify, pause or decline a particular practice or element of a session where they reasonably believe this is necessary for the Client's wellbeing or safety.
The Client remains responsible for listening to their body, communicating their needs and choosing whether to participate in any activity offered.
5. Ceremonial Cacao
Ceremonial cacao may be offered as part of selected sessions and events. Participation is always optional and the Client may choose a reduced serving or decline cacao entirely.
Cacao contains naturally occurring compounds, including theobromine, and may not be suitable for everyone.
The Client must disclose any relevant health conditions, medication, allergies or sensitivities before consuming cacao. This may include cardiovascular or blood pressure concerns, stimulant sensitivities, pregnancy or breastfeeding, gastrointestinal conditions, seizure history or medications that may interact with cacao.
Clients taking medication, including antidepressants, stimulant medication, blood pressure medication or medication affecting the cardiovascular or nervous system, should seek advice from an appropriate healthcare professional where necessary before consuming cacao.
Cacao should not be consumed alongside MAOI antidepressants without appropriate medical guidance.
The Practitioner may recommend a reduced serving where appropriate. The Client remains responsible for their decision to consume cacao and for disclosing relevant health information.
The Practitioner is not responsible for adverse reactions resulting from undisclosed allergies, health conditions, medication or other relevant information.
6. Sound Baths, Breathwork and Somatic Practices
Sessions may include sound baths using instruments such as crystal or Himalayan singing bowls, chimes, drums or other instruments that produce sound and vibration across a range of frequencies. Experiences may also include guided meditation, breathwork, movement, visualisation and other somatic practices.
While these practices are generally gentle, sound, vibration and changes in breathing patterns can affect individuals differently.
Clients must inform the Practitioner of any relevant health conditions, sensory sensitivities or concerns before participating. Clients should seek advice from an appropriate healthcare professional before attending if they have a condition that may be affected by sound, vibration or breathwork, including epilepsy or a history of seizures, pregnancy, significant cardiovascular conditions, severe respiratory conditions, recent surgery, a history of stroke, detached retina or other serious medical concerns.
Certain forms of breathwork may not be suitable for individuals with uncontrolled high blood pressure, significant heart conditions, glaucoma or retinal conditions, epilepsy or seizure disorders, severe asthma or respiratory conditions, pregnancy, or a history of psychosis or other serious mental health conditions.
The Practitioner may adapt or exclude particular practices where appropriate. Participation is always voluntary, and the Client may pause, modify or decline any practice at any time.
The Client is responsible for working within their own physical and emotional limits and for communicating any discomfort or concerns during the session.
7. Group Spaces and Respectful Conduct
The Practitioner aims to create a safe and respectful environment for all participants.
Clients are asked to respect the privacy of others and not share personal information disclosed by another participant outside the group.
While confidentiality and respectful conduct are encouraged, confidentiality between participants cannot be absolutely guaranteed.
Clients are asked to listen without judgement, respect different experiences and perspectives and honour the boundaries of others.
The Practitioner reserves the right to ask a Client to leave a session or event where their behaviour is unsafe, disruptive, abusive or inappropriate towards the Practitioner or other participants.
In such circumstances, a refund will not ordinarily be provided.
8. Physical Touch and Consent
Some practices may involve optional supportive physical touch.
The Practitioner will seek consent before any physical contact, and the Client may decline or withdraw consent at any time without explanation.
Consent to one form of touch does not imply consent to any other form of touch.
9. Environment and Allergies
Sessions and events may take place at the Practitioner's home, hired venues or other locations.
Depending on the setting, the environment may include cats, incense, herbs, essential oils, sacred wood or other aromatic substances.
The Client is responsible for informing the Practitioner in advance of any relevant allergies, respiratory conditions or sensitivities.
Reasonable efforts will be made to accommodate known needs where possible, but a completely allergen-free or scent-free environment cannot be guaranteed.
10. Client Responsibility and Engagement
The Practitioner is committed to providing a supportive and professional space. However, the Client remains responsible for their own choices, actions, decisions and progress.
The Client agrees to:
* communicate honestly and provide relevant information
* communicate their needs, boundaries and concerns
* attend sessions punctually
* engage respectfully with the Practitioner and other participants
* take responsibility for their own wellbeing during and after sessions
The Practitioner can offer guidance, reflection and support but cannot make decisions or create change on the Client's behalf.
11. Confidentiality and Data Protection
The Practitioner will treat Client information and session content as confidential.
Confidentiality may be broken where there is a legal obligation to do so or where the Practitioner reasonably believes there is a serious and immediate risk of harm to the Client or another person.
Personal information will be handled in accordance with applicable UK data protection legislation.
Relevant Client records and session notes may be securely stored for professional, administrative and legal purposes.
The Client may request access to their personal data in accordance with applicable data protection law.
12. Digital Communication and Online Sessions
Online sessions may take place using Zoom or other appropriate digital platforms.
The Practitioner takes reasonable steps to protect Client information, but the Client acknowledges that electronic communication carries inherent privacy and security risks.
Where AI-assisted note taking is used during online sessions, its purpose is to support accurate session records and continuity. The Practitioner will not knowingly make or retain audio or video recordings unless this has been explicitly agreed.
13. Recording and Intellectual Property
Sessions may not be audio or video recorded by either party without prior written agreement.
Any materials, practices, worksheets, meditations or resources provided by the Practitioner remain the intellectual property of The Rising Space unless otherwise stated.
These materials are for the Client's personal use only and may not be copied, reproduced, shared or used commercially without written permission.
14. Late Arrivals
If the Client arrives late, the session will still finish at the scheduled time and the full session fee remains payable.
The Practitioner will make reasonable efforts to accommodate minor delays where possible, but additional time cannot be guaranteed.
15. Gift Vouchers
Where gift vouchers are offered:
* vouchers must be used before their stated expiry date
* vouchers are non-refundable
* vouchers may be used towards an alternative service where agreed by the Practitioner
* where the chosen service costs more than the voucher value, the remaining balance must be paid at the time of booking
* vouchers may not be exchanged for cash
16. Limitation of Liability
The Practitioner will provide services with reasonable care and skill.
Nothing in these Terms and Conditions is intended to exclude or limit liability where doing so would be unlawful.
To the fullest extent permitted by law, the Practitioner is not responsible for indirect or consequential losses arising from participation in a session, programme, ceremony, class or event.
The Client understands that participation is voluntary and that they remain responsible for their own decisions, actions, health and wellbeing.
17. Amendments
The Practitioner may update these Terms and Conditions from time to time where reasonably necessary.
The most current version will apply to future bookings. Where a significant change affects an existing Client or programme, reasonable notice will be provided.
18. Governing Law and Resolution of Concerns
These Terms and Conditions are governed by the laws of England and Wales.
If a concern or dispute arises, both parties agree to make reasonable efforts to resolve the matter informally before pursuing formal action, where appropriate.
Acceptance
By booking or participating in a service provided by Helen Driver or The Rising Space, the Client confirms that they have read, understood and agree to these Terms and Conditions.
The Client acknowledges that participation is voluntary and that they are responsible for communicating relevant health information, personal needs and boundaries.
These Terms & Conditions may be updated from time to time. Please ensure you have read the most recent version before booking or participating in any session, event, experience, package or other service offered by The Rising Space.